Environmentally conscious college student.culture)Īttributes (1-10) Zipcar® Avis Enterprise Hertz Weight (1-6) Low-To-High Potential customers try and test Zipcar®. Promotional activities that could let give up their cars.Know of the Zipcar® service but have not transportation (bike, bus, etc.) include a truck) adopt our car sharing model Awareness gained from additional Davis įleet expansion (i.e.Teensmaīiotechnology Biological Sciences Computer Science Economics Medical Microbiology All in all terrible experience.Project Manager Advertising Specialist Creative Director Industry Consultant Financial AnalystĪllen Luo Alisha Makmuri Polk Lule Joshua Kim Erik J. If you press this it will dial the helpline, where you’ll listen to long and annoying automated messages a voice will then tell you that no one is available to take your call, and hang up on you. At every painful juncture the app directs you to call help. You will not be told what went wrong but you’ll be left to infer. But not quite! At the last possible moment you’ll get a cute notification saying “oops! Something went wrong”. Once this has been you might think that you’re ready to go, as you can deposit credit, search for flex cars (which aren’t visible without an account), and get to the very final step of booking a trip.
ZIPCAR CUSTOMER SERVICE LICENSE
Once you have figured it out you have to go on a desktop browser, emailing yourself photos of your driving license and face so you can jankily input them there.
ZIPCAR CUSTOMER SERVICE TRIAL
No one tells you that it does not work, you have to figure it out yourself through painful trial and error. The sign-up process is terrible: the app redirects you to a web version of the interface, which on mobile does not work. This is a great service which is only as good as the members, Zipcar needs to be more strict with vehicle damage and late returns to ensure that we have good quality, roadworthy vehicles.įor a future-facing, decentralised ownership-concept, the app is just shockingly shockingly bad. That said whenever I have had cause to contact customer services they have been exceptional on every occasion doing whatever they can to help me with my booking especially recently when my booked van was not available and finding me an alternative vehicle nearby.Īs a Zipcar member it is critical to bring the vehicle back on time and also please check that you have left the van clean, empty of your stuff and with at least a quarter of a tank of fuel. My most recent booking had me in a vehicle where the fuel cover was held in place by sellotape and I actually had to secure it with more robust black gaffa tape to hold it shut. The only negatives with Zipcar is that some of the vans, which is what I mainly use are abused by members and can be in poor condition with so many defects that it would take you 30 mins of a 1 hour booking to check them all against the defects log. This is a honest review based on being a long term user, the app works really well and rarely you need to refresh, close and restart the app to see your upcoming booking.
I have been using Zipcar since they first started out as Zipvan and absolutely love this service. To find out if you’re eligible just search Zipcar for Business Once you’re done just drop it off (almost anywhere!) in the Zipzone.īusiness members get up to 29% off standard rates, and options for their own branded vehicles too. Search for the blue pins in our app, reserve and we’ll hold it for 15 minutes. When you’re done park it in the same bay you picked your Zipcar up from.įlex is our one way service. Just look for the green pin in our app and book. Roundtrip cars and vans live in their own dedicated bay. What’s the difference between Roundtrip and Flex? We also have 325 electric cars you can try out. We have 3,000 vehicles for you to choose from, including vans and luxury cars too. We believe car sharing should be simple, which is why each trip includes: Prices vary depending on the car or van you take, and you’ll find all the info in our app before you book. Roundtrip: drive a Roundtrip car or van from £3/hour If you change your mind you can switch at any time.įlex: take a one way Zipcar Flex car from 0.31p/minute, or from £12/hour
ZIPCAR CUSTOMER SERVICE PLUS
Running errands around town, moving house, weekends away, getting to a concert (and cabbing home), visiting friends and family, the big shop, a friend’s wedding… whatever they need to! What are you waiting for? Get in and get more out of your city!Ĭhoose from 3 membership plans: Basic is free, Smart is £6 /month and Plus is £15 /month – and you get the monthly fee back in driving credit. It’s city living made simpler, smarter and cleaner. Join online and drive thousands of our cars and vans by the minute, hour or day whenever you want and at the tap of our app. Zipcar is the UK’s largest car sharing club.
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